# Voice Chart Template

A voice chart helps establish consistent brand personality across all UX text. Use this template to define your product's voice.

## Structure

A voice chart contains three key elements for each brand concept:

1. **Concept** — A core brand principle or value
2. **Voice Characteristics** — Adjectives describing how the concept manifests in writing
3. **Examples** — Concrete do/don't pairs showing the voice in action

## Template

### Concept 1: [Brand Principle]

**Voice characteristics**: [Adjective 1], [Adjective 2], [Adjective 3]

**Description**: [1-2 sentences explaining what this means for the writing]

**Do**:
- Example of text that embodies this concept
- Another example showing this voice

**Don't**:
- Example of what to avoid
- Counter-example that violates this voice

---

### Concept 2: [Brand Principle]

**Voice characteristics**: [Adjective 1], [Adjective 2], [Adjective 3]

**Description**: [1-2 sentences explaining what this means for the writing]

**Do**:
- Example of text that embodies this concept
- Another example showing this voice

**Don't**:
- Example of what to avoid
- Counter-example that violates this voice

---

### Concept 3: [Brand Principle]

**Voice characteristics**: [Adjective 1], [Adjective 2], [Adjective 3]

**Description**: [1-2 sentences explaining what this means for the writing]

**Do**:
- Example of text that embodies this concept
- Another example showing this voice

**Don't**:
- Example of what to avoid
- Counter-example that violates this voice

---

## Example: TAPP Transit System

### Concept 1: Helpful

**Voice characteristics**: Friendly, supportive, clear

**Description**: TAPP is a companion that helps riders navigate the transit system with confidence. We anticipate questions and provide clear guidance.

**Do**:
- "Your bus arrives in 5 minutes at Bay St."
- "Tap your card when you board and when you exit."

**Don't**:
- "Arrival: 5 min"
- "Payment required at entry and exit points."

---

### Concept 2: Efficient

**Voice characteristics**: Concise, direct, scannable

**Description**: Riders are often in a hurry. We respect their time by being brief and front-loading important information.

**Do**:
- "Route delayed 10 minutes due to traffic"
- "Transfer at Main St for Line 3"

**Don't**:
- "Due to unexpected traffic conditions, your route is experiencing delays of approximately 10 minutes"
- "You can transfer to Line 3 if you get off at Main St"

---

### Concept 3: Trustworthy

**Voice characteristics**: Honest, transparent, reliable

**Description**: Riders depend on TAPP to get where they need to go. We're upfront about problems and provide accurate information.

**Do**:
- "This route is currently unavailable. Use Route 42 instead."
- "Your payment didn't go through. Update your card to continue."

**Don't**:
- "Service interruption on this route."
- "Payment error. Try again."

---

## Tips for Creating Your Voice Chart

1. **Base it on brand values** — Review mission, vision, values, and personality
2. **Use 3-5 concepts** — Enough to guide, not so many you can't remember
3. **Be specific with examples** — Show actual interface text, not abstract descriptions
4. **Test against real scenarios** — Apply to buttons, errors, and notifications
5. **Share with your team** — Voice only works if everyone uses it consistently
6. **Update as you learn** — Refine based on user research and team feedback

## Common Voice Characteristics

**Positive tones**: Friendly, encouraging, optimistic, warm, enthusiastic, cheerful, supportive, welcoming, inspiring

**Neutral tones**: Professional, straightforward, clear, direct, informative, practical, matter-of-fact, efficient

**Cautious/Serious tones**: Careful, thoughtful, measured, precise, formal, reserved, respectful

**Personality traits**: Playful, witty, conversational, casual, technical, sophisticated, humble, confident, empowering

Choose characteristics that align with your brand and serve your users' needs in context.